An Unbiased Look at Spectrum’s Online TV Service

Charter Spectrum is a telecom company that currently serves customers in 41 states across the United States. In addition to their internet and phone services, they also offer TV, with a variety of HD packages and contract options. Charter Spectrum is a mixed bag as a television provider because of the advantages it offers but also because of the drawbacks it has.

Highlights of Spectrum TV’s Review:
  • A 30-day money-back guarantee and no contracts apply.
  • Dissatisfied customers
  • Compared to their competitors, their packages contain less value.
Affordability and Available Options

When it comes to promotions, Spectrum’s options on channels and packages are solid. With a wide range of channels available, including some of the most popular movie channels, their TV packages start at a reasonable price point.

Packages Price Channels
  • Broadband service from Spectrum TV Select costs $49.99 a month, which includes 125+ channels
  • $74.99/month for Spectrum Silver 175+
  • Spectrum Gold $99.99/month for 200+

While Spectrum’s Select package offers a low-cost entry point, the available channels and DVR functionality are severely constrained. Their Silver and Gold packages add an additional 175 and 200 channels, respectively, to the number of channels available.

Premium movie channels are included in the higher-tier packages; however, you can also purchase them separately or as part of the Premium Pack (most cost between $5.99 and $15.00 per channel per month). Because channel availability varies by location, your personal content options may be greater or smaller than those listed above.

Benefits and Features

In addition to the free Spectrum TV app, the service includes a number of other useful features. 170 channels are available to watch and record on the go via a wide range of devices including smartphones and tablets.

Flexibility is a big plus for some of Spectrum TV’s conditions. You need not worry about penalties if you decide to leave Spectrum, because the service doesn’t require a contract. In the event that you’re dissatisfied with the service or have a changing living situation, Spectrum may be the best option for you.

Furthermore, you have 30 days to cancel if you’re not satisfied with their service, so there’s no risk. Finally, Spectrum will pay up to $500 in termination and contract buyout fees from your current service provider if you want to switch to them but are locked into a contract.

Assisting customers is the goal of customer service

Customers can contact Charter Spectrum via a variety of methods, including the following:

  • Simple problems can be solved by the Ask Spectrum virtual assistant. You’ll be able to type in your inquiries once you’ve entered your ZIP code. If the chatbot is not able to resolvethe issue, a customer service representative will be contacted.
  • Spectrum’s in-store location also provides assistance.
  • If you’re a Spectrum customer, you should follow them on Twitter (@Ask Spectrum) because they frequently post information about their products and services there.

It’s a good resource, but it’s not without flaws in terms of customer service. In most of their markets, customers give them lower than average marks for customer service, dependability, and the installation process itself. Customer satisfaction is higher on the west coast, but the east, north, and south coasts all have much lower customer satisfaction ratings.

Charter Spectrum TV Discounts

If you’re considering Charter Spectrum, you can’t always avoid overpaying for service, but at the very least, knowing the costs can help you budget more effectively. In addition to the $12.99 monthly fee for the DVR, you’ll have to pay $6.99 per month for a cable box for each TV you connect. A minimum of $20 a month is required just for those items, not to mention the overall package costs you’ll be paying. Also, if you’re signing up for Spectrum’s internet service, you’ll have to pay monthly fees for Spectrum’s router equipment as well.

Don’t sign up for Charter Spectrum unless you know what you’re getting yourself into! Up-front fees, even when utilising a few of their helpful promotions, diminish some of their services’ worth. The fact that Spectrum offers premium movie channels at a lower price point than most of its competitors is an important consideration.

What you get out of a Charter Spectrum TV package will ultimately depend on what services are available in your area and how important flexibility is to you. There isn’t much risk in trying out Charter Spectrum if you value the no-contract, 30-day money-back guarantee and the availability of more channels through Spectrum at your residence.

DISH, DirecTV, and Xfinity all offer better value for money than some of their packages. Additionally, Charter Spectrum’s customer service is widely criticized, and its DVR hardware is mediocre at best. As a result, it’s something to think about, but don’t be surprised if another TV provider ends up being a better option for you in the long run.

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